Spring of Sustainability Customer Support Center

Welcome to the Spring of Sustainability Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of transformational pioneers, and we're also passionate about providing the best support possible to our participants. Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.


Live Calls and Free Replay FAQs:

Where is the Program Schedule and Replays page?

To access the summit Program Schedule and Replays page, click here for the Earth Day Celebration, and click here for the 9-week Sustainability Action Program.

How do I listen to the live calls?

If you've already registered, we've emailed you a phone number and personal PIN code. (Don't see it in your inbox? Please check your spam.) Or, you can use our General Access Number: 1 (408) 520-2444, PIN: 435107#. You can also listen live via webcast, from the Program Schedule and Replays page. Click here for the Earth Day Celebration, and click here for the 9-week Sustainability Action Program.

How do I listen to the free replays?

Recordings are posted on the Program Schedule and Replays page, usually within four hours after the live call. Then it's available to you for free replay for a limited time, usually 48 hours. Click on the speaker’s name on the left, and the "Play audio" section will appear above the speaker’s bio once it has been posted.

NOTE: If you don’t see an audio replay option, either the recording is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule and Replay web page open for a while, please refresh or reload the page to update it.

Additional Audio Troubleshooting:

  • Our default audio player will work on most devices by clicking the yellow 'Play' button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and also turn up the volume on your computer/device.
  • You can also use our alternate Flash audio player, if Adobe Flash is installed and enabled in your web browser:

Where is my free registration bonus?

You can grab your bonus on the Program Schedule and Replays page, or:

To access the registration bonus, please register here

Upgrade Package FAQs:

I need help signing up for one of the upgrade packages. Who do I contact?

You can reach our online Customer Support here: support.theshiftnetwork.com

Or, phone our Order Department during the hours of 9am to 5pm Pacific, Monday through Friday: (415) 223-7565.

How do I access the upgrade recordings, downloads and transcripts?

On the Summit Program Schedule and Replays page, enter your email address (the same one you used when purchasing the upgrade) in the box above the SIGN IN bar at the top left, then click the bar. (If you don't see the Sign In bar, you're probably already signed in. Just try an audio to confirm.) You'll now have access to all of the audio replays as they become available. If your upgrade includes transcripts, you'll see them too, about one week after the live calls. You will see them right next to the "Play audio" section. Click here for the Earth Day Celebration, and click here for the 9-week Sustainability Action Program.

When will I receive the CDs I ordered as part of my upgrade package?

If you purchased the CD upgrade package, your CD package will be shipped to you 4-6 weeks after the summit concludes. While waiting, you’ll have full access to all of the digital content and can listen online or download the MP3s and PDFs to your computer until your CDs arrive.

Where are my upgrade package bonuses?

Find that upgrade on the Program Schedule and Replays page, or:

Scroll down to just below the list of dates and speakers on the Program Schedule and Replays page. Click on the button that says "Get your upgrade bonus package". NOTE: You must be logged in to see these.

Why does it say The Shift Network on my credit card statement or receipt?

The Spring of Sustainability is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here: http://theshiftnetwork.com

How can I get a refund for my upgrade package?

For the most part, our customers are very happy with the Shift Network products they buy. However, if you should want a refund for any reason, you will need to follow these simple steps:

  1. You must submit a refund request here within 60 days of the date on your receipt to let our Customer Service department know you'd like a refund. They will take care of you.
  2. If you purchased a physical product such as a CD set, follow #1 above, and then follow the return instructions on the packing slip included with your product.

That's it! We hope you are getting a lot out of your product, and that you'll refer to it for a long time to come, but if not, just follow these steps and we'll send you your refund.

Special Offer Packages from Speakers FAQs:

I purchased or am interested in one of the speaker's special offers, and I have a question or a problem with my order. What do I do?

Please directly contact the speaker or organization who has made the offer, as these offers are not sold or fulfilled by The Shift Network, and we can’t help you with them. Check the contact information listed on your purchase receipt, or find the contact information on the website of the speaker who made the special offer. Links to the speakers’ websites are provided below each speaker's bio on the summit Program Schedule and Replays page. Click here for the Earth Day Celebration, and click here for the 9-week Sustainability Action Program.

All other Customer Support questions:

For all other questions about this Summit, please click here: support.theshiftnetwork.com

Thank you for visiting our Spring of Sustainability Summit Customer Support Center!